Shipping & Delivery

• We currently ship orders across India to all serviceable pincodes.
• We also ship to select international locations on request. International shipping is handled separately and charged at actual courier rates.

• Orders are processed after payment confirmation for prepaid orders or after successful order placement for COD orders.
• Ready to Ship products are usually dispatched on the same day or next working day after order confirmation.
• Other catalogue products are generally handcrafted to order or produced in small batches. Usual dispatch time is 3–4 working days, Monday to Saturday, excluding public holidays.
• Customised orders follow a separate timeline depending on design, quantity and approvals. The tentative dispatch date will be communicated through WhatsApp.
• If an order contains both Ready to Ship and regular catalogue products, they are normally shipped together following the slower item's timeline.
• Where available, you may choose to ship Ready to Ship products separately for faster dispatch. Additional shipping charges will be calculated at checkout.
• In rare cases such as material sourcing, size adjustments, festival/sale rush or courier restrictions, dispatch may take longer. We will update you through WhatsApp.

Shipping charges are calculated based on your delivery zone, order value and payment method.

For orders paid online through our payment gateway:

Special free-shipping or discount offers may be introduced from time to time and will be displayed on the website or at checkout.

• COD is available only within India for eligible pincodes and orders up to ₹8,000.
• There is no free shipping on COD orders.
• COD shipping depends on delivery zone and order value.

Zone 1 — COD Shipping

Zone 2 — COD Shipping

COD Not Available For

• Orders above ₹8,000
• International orders
• Certain custom, bulk or special orders where full advance payment is required

• If you have placed a COD order and want to pay online and save the COD handling fee, you can request conversion before the order is packed and shipment is booked.
• Contact us on WhatsApp with your Order ID. Our team will share a secure payment link.
• Once payment is completed:
  • The order becomes a prepaid order.
  • The ₹100 COD handling fee is removed.
  • Applicable prepaid shipping benefits will apply.
• After the shipment has been booked for pickup or dispatched, COD cannot be converted to prepaid.

We work with trusted courier partners including DTDC, The Professional Couriers, India Post / Speed Post, ST Couriers, Franch Express, Delhivery, Blue Dart and other reputed national and regional services.

Courier selection depends on pincode serviceability, shipment weight, delivery speed and reliability.

Delivery timelines below are estimated times after dispatch.

International Shipments

Delivery timelines are indicative and not guaranteed. Delays may occur because of courier routing, weather, festivals, strikes, local restrictions, lockdowns or customs clearance.

• Once dispatched, we will share your courier name, tracking number and tracking link through WhatsApp on your registered mobile number.
• Your customer account will allow you to view order status and available tracking information from your dashboard.
• For live movement updates such as in transit, out for delivery or delivered, please use the courier's tracking page.
• If your tracking link does not work or has not updated within 48 hours of dispatch, contact us on WhatsApp with your Order ID.

Please make sure your shipping address and contact number are correct when placing your order.

• Provide house/flat number, building/block name, floor, street, area, city, pincode, state and important landmark wherever applicable.
• Your mobile number should be active and reachable, preferably on WhatsApp.
• Padikkai is not responsible for delays caused by incorrect or incomplete address details.

Changing Address or Contact Number

• Contact us immediately with your Order ID and corrected details.
• Changes can be made only if the order has not yet been dispatched.
• Once handed over to the courier, address or phone-number changes are generally not possible and remain subject to courier limitations.

Orders may be delayed, returned to origin or cancelled by the courier in cases such as:

• Incorrect, incomplete or confusing address
• Wrong pincode or state selection
• Phone switched off, unreachable or repeated calls unanswered
• Repeated refusal or non-availability

Prepaid Orders

• If the parcel is returned to us, we can re-ship it to a corrected address after confirmation.
• Additional shipping charges for re-shipping will apply.
• Original shipping charges and COD handling fees, where applicable, are non-refundable once the first shipment has been attempted.

COD Orders

• If a COD parcel is not delivered due to wrong address, unreachable customer or refusal, we reserve the right to cancel the order.
• COD may also be disabled for future orders to the same customer/address.

If the Parcel Looks Heavily Damaged or Tampered

• Check the outer packaging before accepting delivery.
• If the parcel is heavily opened, torn, wet, unsealed or suspiciously re-taped, do not accept it.
• For COD, do not pay or sign for the parcel.
• Ask the delivery person to mark: “Refused due to damage / tampering”.
• Take clear photos of the parcel and shipping label and send them to us through WhatsApp with your Order ID.

If the Parcel Has Minor Outer Damage

• If the box remains properly sealed, you may accept it.
• Record a full unboxing video from the moment you begin opening the sealed package.
• The unboxing video and photos are essential for claims relating to damage, missing items or wrong products.

• International shipping is subject to courier serviceability and feasibility.
• Charges are based on actual courier rates according to weight, volume and destination.
• Available shipping options and charges will be shared through WhatsApp or email before proceeding.

If customs duties or local taxes are refused and the parcel is returned or abandoned, any resolution will be handled case-by-case according to our Return & Refund Policy, after applicable non-recoverable costs.

We take care while packing every Padikkai order. If something goes wrong, please follow the process below.

If the Parcel Looks Open or Heavily Damaged

• Do not accept, sign or pay for a COD parcel.
• Ask the delivery person to mark it as “Refused due to damage / tampering”.
• Take clear photos of all sides and the shipping label.
• Send the evidence through WhatsApp with your Order ID, name and phone number.

If Damage, Missing Items or Wrong Product Is Found

• Take clear close-up photos of the issue.
• Contact us within 48 hours of the delivery scan.
• Provide your Order ID, unboxing video, photos and a short description of the issue.

If approved under our Return & Refund Policy, we may provide a replacement, repair or store credit, depending on the product and availability.

Sometimes courier tracking may show “Delivered” even when you have not personally received the parcel.

First Check

• Family members or housemates
• Security / watchman / reception
• Neighbours or nearby flats / houses

If you still cannot locate the parcel, contact us as soon as possible, ideally within 24–48 hours of the Delivered scan.

Please provide:

• Order ID
• Tracking number and courier name

Courier Investigation

We will raise a delivery dispute or investigation with the courier partner. The courier may check GPS delivery logs, delivery records, call logs and proof of delivery.

If the courier confirms a mis-delivery or loss attributable to the courier, we will work with you towards a replacement, store credit or refund, depending on the specific case.

If the courier confirms delivery to the correct address or an authorised recipient, and there is no evidence of courier fault, compensation may not be available.

We may update this Shipping & Delivery Policy from time to time to reflect changes in our processes, courier partners or legal requirements.

Updates will be published on this page. The version displayed on the website at the time you place your order will apply to that order.