Return & Refund Policy

We will consider a return request or post-delivery support only in the following situations:

• You received a wrong product or wrong design compared to your order confirmation.
• The product is visibly damaged on arrival, as per our unboxing rules.
• There is a clear manufacturing defect that affects usage or wearability.
• All such requests must follow the proof and time-limit rules mentioned below.

We are not able to accept returns, exchanges or refunds in the following cases:

• Customised orders and made-to-order designs, once confirmed.
• Products where the size was selected incorrectly by the customer at the time of order.
• Minor variations in colour, finish, bead alignment, thread tone, stone placement or other handmade detailing, as these are natural in handcrafted products and may differ slightly from photos.
• Differences in colour or appearance due to screen/monitor settings or lighting in your environment.
• General change of mind, personal dislike after receiving the product, or wanting a different design/colour/size once the correct product has been delivered.
• Any damage occurring after delivery due to:
  • Water exposure.
  • Perfume, sweat or chemicals.
  • Pulling, pressure, accidental breakage or rough handling.
  • Improper storage or lack of care.
• Certain personal-wear accessories, such as hair accessories, some ear-wear, or others as specified from time to time, may also be strictly non-returnable for hygiene reasons. This will be mentioned wherever applicable.

To process any complaint related to damage, missing items, wrong item or defect, the following proof is compulsory:

Continuous, Unedited Unboxing Video

• Clearly showing all sides of the sealed parcel before opening.
• Showing the entire process of opening the package and inner packing.
• Showing each product clearly once removed.

Clear Photos

• The outer package.
• The inner packing.
• The product and the specific issue (damage, defect, wrong item, etc.).

• Requests raised after 48 hours from the recorded delivery time are generally not eligible.
• Very late claims, for example after several days or weeks, will not be accepted, except in rare and clearly exceptional cases at our sole discretion.

To raise a request, please contact us on WhatsApp or email with:

• Your Order ID.
• A short description of the issue.
• The unboxing video (shared via link or as a file, as feasible).
• Photos of the product, inner and outer packaging.

You may also mention your preferred resolution (for example, repair, replacement or store credit). Please note that the final resolution will be decided as per this policy and our internal assessment.

After we review your case, along with the video, photos and courier data, Padikkai may offer one or more of the following resolutions:

1. Repair or correction of the product, where possible.
2. Replacement of the same product or a similar product of the same value, if available.
3. Store credit for the eligible amount, which you can use for a future purchase within the validity period.

Approved cancellations and some eligible resolutions are usually issued as store credit, which you can view and use from your customer account for future purchases.

Refunds may be considered only in rare and exceptional cases where:

• Repair is not possible.
• A suitable replacement is not available.
• Store credit is not a reasonable option in that specific situation.
• At last, if solely at our discretion and as per payment gateway and banking rules.

The final resolution will depend on:

• The nature of the issue.
• The evidence provided.
• The condition and category of the product.

Any resolution (repair, replacement, store credit or, in rare cases, refund) will always be aligned with our assessment of the case.

If we approve a physical return of the product (for inspection, repair or replacement):

• We will share the return address and packing instructions.
• The product must be unused and returned with:
  • All original packaging.
  • Tags, boxes, inserts and any free gifts that came with it, if applicable.

If the Issue Is From Our Side

For example, wrong item sent, confirmed defect, or damage in transit verified as per our process:

• We will guide you on the return shipping method.
• Depending on the case, we may:
  • Arrange a pickup.
  • Ask you to ship back using an agreed courier and reimburse / adjust reasonable shipping costs as per our internal process.

If the Issue Is Due to Customer Error

This may include wrong size selection, wrong address, mishandling after delivery, or not following care instructions.

• We may still assist with a paid repair or adjustment if feasible.
• Return shipping to us and back to you will be at the customer's own cost.
• Any resolution will be clearly communicated and confirmed before you ship the product back.

Most Padikkai pieces are handcrafted and many are customised for your specific colour, size, design or budget preferences.

• Confirmed damage in transit.
• A clear defect or error on our side.

Such exceptional cases will only be considered when supported by the required unboxing video and photos received within 48 hours of delivery.

For such exceptional cases, any resolution will follow the same process and options described in this policy — repair, replacement, store credit, and only in rare cases, refund.

This Return & Refund Policy should be read together with our Shipping & Delivery Policy and Cancellation Policy.

• Issues related to delivery timelines, wrong address, courier delays, lost or "delivered but not received" parcels are primarily governed by our Shipping & Delivery Policy.
• This Return & Refund Policy focuses only on post-delivery product issues (damage, defect, wrong item) and how we handle them.