Privacy Policy

• Padikkai – Handcrafted Statements is a brand owned and operated by SVEE Enterprises, based in Karur, Tamil Nadu, India.
• References to “we”, “us”, “our” or “Padikkai” in this policy refer to SVEE Enterprises.

We collect information in two main ways:

• Information you provide directly.
• Information collected automatically when you use our website.

Personal Information You Provide

When you browse, create an account, place an order or contact us, we may collect:

• Name
• Phone number and email address
• Shipping and billing address
• Order details including products, sizes, colour selections, notes for customisation, etc.
• Messages or queries you send us via WhatsApp, email, contact forms or other channels.

• Payments are processed securely through third-party payment gateways such as Razorpay and other options shown at checkout.
• We do not store your full card details, UPI PIN or bank login information on our servers.
• Limited payment-related information, such as transaction ID, payment status, mode of payment, and in some cases partial card details, may be stored by the payment gateway and shared with us for order verification, refunds where applicable, and accounting.

When you use our website, we may automatically collect:

• Device and browser information.
• IP address and approximate location.
• Pages viewed, time spent, clicks and navigation paths.
• Referring pages, where you came from.
• Information via cookies and similar technologies, as explained below.

We may also use analytics tools, for example Google Analytics or similar services, to understand how visitors use our website and to improve performance.

We use your information for purposes such as:

Order Processing & Fulfilment

• Creating and managing your customer account.
• Processing payments and confirming transactions.
• Packing and shipping your products.
• Sharing tracking details and delivery updates.

Customer Support

• Responding to your queries via WhatsApp, call or email.
• Resolving issues and handling returns or claims as per our policies.

Safety, Fraud Prevention & Legal Compliance

• Verifying orders to prevent fraud, misuse or suspicious activity.
• Handling disputes, chargebacks or claims with payment gateways and courier partners.
• Complying with applicable laws, tax and accounting requirements.

Improving Our Services

• Understanding how visitors use our website.
• Improving our product range, website design and customer experience.

Marketing & Communication

• Sending you updates about new launches, offers or important changes to our services, only when you have shared your contact details and where such communication is permitted.
• You can opt out of non-essential promotional messages at any time by contacting us.

We may share limited information with trusted third parties only for purposes related to running our business and servicing your orders, such as:

• Payment gateways and banks – to process your payment securely.
• Courier and logistics partners – to deliver your orders and provide tracking.
• Technical and service providers – for website hosting, analytics, customer support tools or communication platforms, including WhatsApp Business tools and email service providers.
• Professional advisors or authorities – where required to comply with legal, tax, regulatory or fraud-prevention obligations.

These third parties are expected to use your information only for the specific services they provide to us and in line with applicable privacy and security requirements.

Our website may use cookies and similar technologies to:

• Remember your preferences, such as language, currency and cart contents.
• Help you stay logged in to your account.
• Enable cart and checkout features.
• Analyse traffic and usage to improve site performance and design.

You can control cookies through your browser settings. If you choose to disable some or all cookies, certain parts of the website, such as login or checkout, may not function properly.

We take reasonable technical and organisational measures to protect your personal information, including:

• Using reputable hosting and payment providers.
• Limiting access to personal data to authorised personnel who need it for their role.
• Encouraging secure handling of data within our team.

We keep your information only as long as reasonably necessary for:

• Fulfilling your orders and providing customer support.
• Maintaining your account and order history.
• Complying with legal, tax and accounting obligations.
• Handling disputes, claims, chargebacks or fraud investigations.

After this, data may be deleted, anonymised or retained in a limited form where required by law or for legitimate business reasons, for example, to maintain basic transaction records.

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of certain data, where legally possible and where it is not required for ongoing obligations.
• Opt out of non-essential marketing communications.

To exercise these rights or raise any privacy concern, please contact us using the details below. We may need to verify your identity before acting on your request.

When you share your phone number with us:

• We may contact you via WhatsApp, SMS or call for:
  • Order confirmation and status updates.
  • Delivery clarifications.
  • Support or query resolution.

By initiating a conversation with us on WhatsApp or similar platforms, you understand that your data may also be processed according to that platform's own privacy policy.

If you do not wish to receive promotional messages over WhatsApp or SMS, you can inform us and we will update your preferences.

• Our website may contain links to third-party websites, social media pages or tools. These sites are not controlled by Padikkai, and this Privacy Policy does not apply to them.
• We encourage you to review the privacy policies of any third-party sites you visit.

• We may update this Privacy Policy from time to time to reflect changes in our processes, legal requirements or service providers. Any updates will be effective once posted on this page, with the Effective Date updated accordingly.
• Your continued use of the website after such changes means you accept the updated policy.