Cancellation Policy

• If your order is still in the initial stage (payment received, production not started), we may approve cancellation on request.
• If approved, the order value (after deducting any non-recoverable charges, if applicable) will normally be converted into Padikkai store credit.

• If your COD order has not yet been packed or handed over to the courier, we may cancel it on request.
• No refund is involved for COD, since no payment has been collected yet.
• Repeated last-minute cancellations of COD orders may lead to COD being disabled for your future orders.
• Changing a COD order to prepaid (before dispatch) is treated as a payment method change, not a cancellation. The order remains active and will be processed as a prepaid order once your payment is confirmed.

• Once an order has been dispatched and handed over to the courier, it cannot be cancelled.
• Any support after delivery (for damage, defect, wrong item, etc.) will be handled only as per our Return & Refund Policy and Shipping & Delivery Policy.

This includes (but is not limited to):

Once we have started sourcing materials, blocking stock or working on your customised design, the order cannot be cancelled, except in rare cases where there is a clear error from our side.

If you wish to cancel, please contact us as soon as possible with:

WhatsApp: +91-9150527583   |   Email: team@padikkai.com

We usually respond within 1 to 2 working days.

Approval will always depend on the current status of your order.

All cancellation requests are subject to approval based on:

• Whether the order has entered production / packing / dispatch
• Whether the order is customised / made to order

• The eligible amount will usually be issued as Padikkai store credit that you can use for a future purchase, as per the validity and terms mentioned at the time of issuing the credit.
• Refunds to the original payment method are not our standard option for cancellations. They may be considered only in rare, exceptional situations where store credit is genuinely not workable, and always as per our Return & Refund Policy and internal approval.

• If cancelled before dispatch, the order will simply be cancelled (no payment taken, no refund needed).

If an order cannot be delivered because of:

It is not treated as a normal cancellation by the customer.

Such situations are handled as per our Shipping & Delivery Policy, which may involve:

• The parcel returning to us (RTO – Return to Origin)
• Additional re-shipping charges if you want it sent again
• Limited or no eligibility for refund, and in some cases only partial store credit, depending on the costs already incurred

Please refer to the Shipping & Delivery Policy for detailed rules on address accuracy, failed delivery, COD behaviour and RTO handling.

If you need to change something in your order (for example, size or colour correction), please contact us quickly with your Order ID and the required change.

• The order has not started production
• Materials have not been fixed, cut or specially ordered for your piece

• We may not be able to change the design / size / colour, or
• We may offer a paid alteration or adjustment if feasible (for example, resizing a bangle or modifying an add-on), with all additional costs clearly communicated and agreed before proceeding.

Padikkai reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective once updated on this page. The version of the policy displayed on the website at the time you place your order will apply to that order.